zerbet Privacy Policy
Your personal information is fully protected at zerbet. This policy describes in detail how we collect, store, and use your data.
01. Introduction
zerbet ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") clearly explains how we collect, store, use, and protect the personal information of users ("you" or "user") of zerbet's website zerbet.cam.
By using zerbet's services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, you are requested to refrain from using our platform. Our goal is to ensure the highest level of security for your information and to earn your trust.
zerbet uses SSL encryption technology to keep all your information secure. We never sell your information to third parties.
02. What Information We Collect
When you register and use zerbet's services, we may collect the following types of information:
2.1 Personal Identification Information
- Full name (first and last name)
- Date of birth (for age verification — only for users aged 21 or older)
- Email address
- Residential address
- National ID or passport number (for identity verification)
2.2 Financial Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (if bank transfer is used)
- Transaction history and amounts
2.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Session data and login times
- Cookies and tracking data
2.4 Activity Information
- Gaming history and betting records
- Time spent on the platform and usage patterns
- Records of contact with customer support
- Bonus and promotion usage history
03. Purpose of Data Collection
zerbet collects and processes your information for the following legitimate purposes:
3.1 Account Management and Verification
To create, manage, and secure your zerbet account, we need to verify your identity. This prevents unauthorized access and ensures that only users aged 21 or older are using the service.
3.2 Financial Transaction Processing
Your financial information is required to safely process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All transactions are secured through SSL encryption.
3.3 Providing Customer Support
To assist you through 24/7 Bengali live chat support, our team may need access to your account information. This ensures fast and effective resolution.
3.4 Ensuring Responsible Gaming
zerbet places the highest importance on responsible gaming. By analyzing your gaming patterns, we are able to identify potential issues and apply necessary limits.
3.5 Technical Improvement and Security
Technical information is used to improve platform performance, resolve technical issues, and prevent fraud.
We use your information only for these purposes. Before using it for any other purpose, we will obtain your consent.
04. Information Sharing and Disclosure
zerbet never sells or rents your personal information to third parties. However, limited information may be shared in the following circumstances:
4.1 Service Providers
Trusted third-party organizations that assist us with payment processing, technical infrastructure, and customer service may receive necessary information. These organizations are contractually bound to comply with zerbet's privacy standards.
4.2 Legal Obligations
If providing information is legally required by a court order, legal investigation, or directive from a regulatory authority, zerbet will comply with that directive.
4.3 Fraud Prevention
In cases involving suspected activity or financial fraud investigations, necessary information may be shared with the relevant authorities.
4.4 Business Transfers
If zerbet undergoes a business merger or acquisition, user information may be transferred to the new entity. You will be notified in advance in such cases.
05. Cookies and Tracking Technologies
zerbet uses cookies and similar tracking technologies to improve platform performance and personalize your experience.
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform — such as maintaining login sessions, managing security tokens, and saving your preferences. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies remember your language preference, layout settings, and other customization information so you do not have to change settings again on each visit.
5.3 Analytics Cookies
We use analytics cookies to understand how the platform is used. This information is completely anonymous and helps improve the quality of the service. You can reject these cookies by changing your browser settings.
Most browsers accept cookies automatically. You can disable cookies from your browser settings if you wish, but this may limit some features of the platform.
06. Data Storage and Security
zerbet applies the highest industry-standard security measures to protect your information.
6.1 Retention Period
Your personal information is stored for as long as your account is active and for as long as necessary to meet legal obligations after that. Financial transaction records are generally retained for a longer period.
6.2 Security Measures
- 256-bit SSL encryption on all data transmissions
- Data storage in a secure server environment
- Regular security audits and vulnerability assessments
- Restricted staff access — only authorized personnel can view your information
- Two-factor authentication
- 24/7 security monitoring
6.3 In the Event of a Data Breach
If there is any risk that the security of your information may be compromised, zerbet will notify you by email as soon as possible and advise you on the necessary protective steps to take.
07. Your Rights and Choices
As a zerbet user, you have the following rights over your own information:
7.1 Right to Access Information
You may request to know what information we hold about you. If you contact our customer support team, this information will be provided within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Maintaining accurate information helps ensure the quality of our service.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing dispute resolution.
7.4 Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or notifications at any time. This can be done by contacting customer support or through your account settings.
7.5 Right to Close Your Account
You may close your zerbet account at any time. Even after closing your account, some information may be retained for a specified period for legal reasons.
08. Protection of Minors
zerbet strictly prohibits registration and use of its services by anyone under the age of 21. We do not intentionally collect any information from minors.
Age verification is mandatory during the registration process. If there is any doubt about a user's age, zerbet reserves the right to request additional identity verification. If it becomes known that information from a minor has been collected, it will be deleted immediately.
zerbet is for users aged 21 and older only. Parents and guardians are requested to prevent children from accessing this platform.
09. Third-Party Services
Some third-party services are integrated into the zerbet platform to enhance your gaming experience. These services have their own privacy policies and are not under zerbet's control.
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and other providers follow their own data protection policies. zerbet is not responsible for the data collection and use practices of these third parties, but maintains partnerships only with trusted and recognized providers.
10. Policy Changes and Updates
zerbet reserves the right to review and update this Privacy Policy from time to time. If there are any significant changes to the Policy, we will notify you in the following ways:
- Displaying a notice on the platform
- Sending a message to your registered email address
- Changing the "Last Updated" date at the top of this page
If you continue to use zerbet after any changes, it will be assumed that you have accepted the updated Policy. Therefore, it is recommended that you review this page regularly.
11. Applicable Law
This Privacy Policy has been prepared in accordance with applicable laws and regulations. Applicable law will govern any disputes or questions of interpretation.
zerbet is committed to fair play and transparency. We believe that maintaining an honest and open relationship with our users is the best business practice.
Contact for Privacy Matters
If you have any questions about this Privacy Policy or any requests regarding your information, please contact us. zerbet's customer support team is always ready to answer any of your questions.